EVERY D.L.G. PIECE IS INDIVIDUALLY CRAFTED UPON YOUR SPECIFIC ORDER.

WE DO NOT MAINTAIN STOCK, WHICH ALLOWS US TO FOCUS ON QUALITY AND REDUCE WASTE.



DEFECTIVE OR INCORRECT ITEMS

IF YOUR ITEM ARRIVES DAMAGED OR WITH A PRODUCTION ERROR, WE TAKE FULL RESPONSIBILITY.

PLEASE CONTACT US WITHIN 14 DAYS OF DELIVERY AT

INFO@DLG-OFFICIAL.COM

WITH CLEAR PHOTOGRAPHS OF THE ISSUE. WE WILL ARRANGE A REPLACEMENT IMMEDIATELY—NO DISCUSSIONS, NO EXTRA COSTS.



RETURNS & SIZE EXCHANGES

DUE TO THE CUSTOM NATURE OF OUR ON-DEMAND PRODUCTION, WE CANNOT ACCEPT RETURNS OR EXCHANGES FOR SIZE PREFERENCES OR CHANGE OF MIND.

PLEASE CONSULT OUR SIZE GUIDES CAREFULLY BEFORE PLACING YOUR ORDER.



OUR STANCE

WE STAND FOR CONSCIOUS CONSUMPTION AND RESPONSIBILITY, NOT MASS RETURN CULTURE.

BY ELIMINATING UNNECESSARY RETURNS, WE PROTECT THE INTEGRITY OF OUR CRAFT AND THE ENVIRONMENT.